Privacy Policy

1. Information We Collect

We may collect and process the following types of personal data:

Name and contact details (e.g. email address, phone number)

Billing and delivery address

Payment information (processed securely by third-party providers)

Website usage data (e.g. cookies, IP address, browser type)

Any other information you voluntarily provide via contact forms, sign-ups, or purchases

2. How We Use Your Information

We use your data to:

Process orders and deliver products or services

Respond to enquiries and customer service requests

Send updates or promotional emails (only if you opt in)

Improve our website and customer experience

Comply with legal obligations

3. Lawful Basis for Processing

We process your data based on the following lawful bases:

Contract: To fulfil a contract or order you place with us

Consent: Where you have opted in to receive marketing communications

Legal obligation: To comply with UK laws and tax requirements

Legitimate interests: To improve our services and operate efficiently

4. How We Store and Protect Your Data

We store your personal data securely and take all reasonable steps to prevent unauthorised access, loss, or misuse. Data is stored on secure servers, and access is restricted to authorised personnel only.

5. Third-Party Services

We may use third-party service providers (e.g. payment processors, email platforms) to help run our business. These providers are GDPR-compliant and only access your data as necessary to perform their services.

6. Cookies

Our website uses cookies to improve your browsing experience. You can control or disable cookies through your browser settings. For more details, see our [Cookie Policy].

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction or deletion of your data

Withdraw consent for marketing at any time

Object to or restrict how we process your data

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at: [Your Contact Email]

8. Data Retention

We keep your data only as long as necessary to fulfil the purposes outlined above, or to comply with legal and accounting obligations.